Processes

Using the collective team experience in integration, implementation and deployment, ZenSutra has created processes to manage project delivery and communication management.


Project Processes

Project planning: This involves extensive interaction with your staff to gather requirements and create a project charter that describes goals, objectives, critical success factors, assumptions, key security and architectural needs, team composition and a high level project timeline. We then design a Master Services Agreement (MSA) for our customer to review. The project plans are regularly reviewed between our execution team and your representatives.

Establish SOWs (Statements of Work): We clearly define our objective(s), scope, key milestones and deliverables with our industry-standard SOWs.

Quality Acceptance Standards: After the roles and responsibilities have been clearly defined, and you have approved our project and resources plan, we subject our applications to rigorous test scenarios to ensure optimum functionality and reliability.

Implementation and Review: This phase helps you in planning future application enhancements, platform upgrades and long-term strategy.


Communication Processes

At ZenSutra we ensure accountability, and a system of checks and counter checks, while maintaining perfect transparency in our transactions. We fully understand the importance of a solid communication infrastructure and the pitfalls associated with any breakdown of the process. We ensure perfect synchronicity with you and your business teams. This is done through a strict self-imposed communication discipline that is supported by our scalable network and infrastructure. The results are evident in the continued commitment from our partners and are validated by quantifiable efficiency improvement, time saving, cost reduction and risk mitigation. We utilize all available informal and formal communication channels such as email, online chat, VoIP-enabled conferences, phone conferences, real-time document collaboration etc.